Shipping policy
Shipping Policy – ToolWerks
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Delivery Times
- Finland (Domestic): 2–5 business days (Standard) / 1–2 business days (Express)
- International: 7–21 business days depending on destination country and customs processing
Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on qualifying orders.
Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer. ToolWerks is not responsible for delays caused by customs processing.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information where available.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at your earliest convenience so we can resolve the issue promptly.
Contact For shipping enquiries, please visit our Contact page or email us directly.