Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.
Eligibility
- Items must be unused and in their original packaging
- Proof of purchase is required
- Items damaged due to misuse are not eligible for return
How to Return
Contact us at support@toolwerks.store with your order number and reason for return. We'll provide return instructions within 1–2 business days.
Refunds
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Warranty Policy
All ToolWerks products are covered by a 12-month warranty against manufacturing defects.
What's Covered
- Defects in materials or workmanship
- Malfunctions under normal use conditions
What's Not Covered
- Damage caused by misuse, accidents, or unauthorized modifications
- Normal wear and tear
- Consumable parts
Making a Warranty Claim
Email us at support@toolwerks.store with your order number, a description of the issue, and photos if applicable. We'll assess your claim and respond within 2 business days.